Shipping policy

My WildTrove Shipping Policy

Last updated: November 10, 2025

1. Shipping Coverage

We currently only provide shipping services to the contiguous United States (50 states and the District of Columbia). International shipping (including to Canada, Puerto Rico, Guam, and other U.S. territories and military addresses) is temporarily unavailable.

2. Shipping Timeframes & Methods

Shipping Method
Timeframe (Business Days)
Applicable Notes
Standard Shipping
8-10 days
Default shipping method, covering the contiguous U.S.
Note: Shipping timeframes start from the order shipment date and do not include order processing time (1-2 business days). Delivery to remote areas (e.g., Alaska, Hawaii) may take 1-2 additional business days.

3. Shipping Fees

(1) Standard Shipping Fees

Order Amount
Standard Shipping Fee
Under $50
$4.99
$50 and above
Free

(2) Special Notes

  • Oversized/overweight packages (single package weight ＞5 lbs or dimensions ＞24×18×12 inches): An additional $5.99 overweight fee will be charged;
  • Shipping to remote areas is temporarily unavailable.

4. Order Processing & Shipment

  • Order Processing Time: Orders placed before 3:00 PM (Eastern Time) from Monday to Friday (excluding holidays) will be processed and shipped within 1-2 business days. Orders placed after this time will be processed on the next business day;
  • Shipment Notification: Once your order is shipped, we will send a shipping confirmation email with a tracking number to your registered email address. You can check the real-time package status via the link in the email;
  • Weekends & Holidays: No orders are processed or shipped on Saturdays, Sundays, or U.S. federal holidays (e.g., Thanksgiving, Christmas, Independence Day). Relevant orders will be prioritized on the first business day after the holiday.

5. Delivery & Signing

  • Signing Requirement: No signature is required for standard shipping by default; for expedited shipping packages valued over $100, the recipient's signature is required;
  • Address Verification: Please carefully check the shipping address (including street, city, state, and zip code) when placing your order. We are not responsible for package delays, loss, or return due to incorrect addresses, and no refunds or reshipments will be provided;
  • Package Retention: If a package is returned by the logistics provider due to failed delivery, we will contact you within 3 business days of receiving the returned package. You may request a 50% refund, and the item will not be returned to you; failure to respond within the deadline will be deemed as abandoning the package, and no refund will be issued for the order.

6. Return & Exchange Shipping

  • Return Timeframe: Returns are only accepted within 5 days of receiving the item for non-quality issues (customized items and DIY tools are excluded and non-refundable);
  • Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method (e.g., USPS First-Class Mail) and retaining the shipping proof;
  • Free Exchange: For exchanges due to product quality issues, we will cover the reshipping cost after receiving and verifying the returned item. The shipping timeframe is the same as standard shipping.

7. Important Notes

  • Shipping Delays: We are not responsible for shipping delays caused by force majeure events such as weather, natural disasters, or logistics peak seasons (e.g., Black Friday, Christmas season), but we will do our best to assist you in checking the progress with the logistics provider;
  • Damaged/Lost Items: If you find the package damaged upon delivery, please take photos as evidence immediately, contact the logistics provider to obtain a damage certificate, and email us at Breezemg1@outlook.com within 24 hours. We will arrange a replacement or refund after verifying the certificate; if the package shows "delivered" but you have not received it, please contact us within 3 business days, and we will assist you in filing a loss claim with the logistics provider.

Customer Support for Returns & Exchanges

To better assist you (U.S. customers) while aligning with our China-based team’s working hours, we’ve adjusted our support schedule to cover U.S. peak inquiry times. Here’s how you can reach us:

1. Live Support Hours

Our team is available to answer return/exchange questions in real time during:

  • Weekdays (Mon-Fri): 6:00 PM – 10:00 PM Pacific Time (PT) / 9:00 PM – 1:00 AM Eastern Time (ET)

    Corresponds to 10:00 AM – 2:00 PM next day China Time (no late nights for our team!)
  • Weekends (Sat-Sun): 9:00 PM – 1:00 AM Pacific Time (PT) / 12:00 AM – 4:00 AM Eastern Time (ET)

    Corresponds to 1:00 PM – 5:00 PM next day China Time (flexible weekend hours for faster responses)

You can connect with us via the live chat on our website or reply to your order confirmation email during these times—we typically respond within 5 minutes.

2. Urgent Issues (e.g., Damaged Items, Refund Delays)

For time-sensitive return/exchange problems, please send an email to Breezemg1@outlook.com with “URGENT - Return/Exchange” in the subject line. Our team monitors this inbox daily from 9:00 AM – 6:00 PM China Time (covers U.S. evening/night hours) and will get back to you within 12 hours.

3. Non-Urgent Inquiries

If you reach out outside our live support hours, leave a message via chat or email, and we’ll reply within 24 hours. No need to resend your inquiry—we track all messages and prioritize them based on urgency.

Note: During U.S. Daylight Saving Time (March–November), PT shifts to UTC-7 and ET to UTC-4. Our support hours remain the same in local U.S. time, so no extra adjustments are needed for your inquiries.